1. How to Order Online?
2. How do I get a Quote?
3. Sizing
4. Discount Codes
5. Support Programs
6. Returns Policy
7. How Do I Get a Sample?

A : Firstly, if you haven't already, you must register as a new customer. Click on “Register” on the Main Menu Bar and follow through the steps to register. Then click ‘continue'

B: Browse the products for your preferred items. Click on the product image - this brings up the product details where you can enter the sizes and colours you require. Exact sizes can be more accurately chosen at a later time if you're not totally sure. When done click the “ADD TO CART” button.

C: You should now be in the ‘What's in My Cart' Page. If you want to add more products click on the “CONTINUE SHOPPING” button and go back to B . Once you have all your products in the ‘What's in My Cart' page you can amend the quantities or remove an item – if you make a change click on the “UPDATE” button. Then click on the “CHECKOUT” button to proceed.

D: Check that your delivery details are correct and change if necessary. Enter any comments such as details about embroidery requirements. If garments are required as samples you must contact us to request. Click ‘CONTINUE'.

E : Check that the address for posting an invoice is correct and change if necessary. Click ‘CONTINUE'.

F : Check details for the last time. Click ‘CONFIRM ORDER'.

G : An invoice will be emailed to you containing Apparel Online's bank account details. You can pay by direct credit or post us a cheque. Delivery times will depend on the type of garment and whether there is embroidery or screen-printing required. We will contact you if delivery likely to be outside 2-5 days.

If you have any problems contact us so we can help you.

• Garments purchased by the school, club or team have a swing ticket of approx 20 x 5cm attached. This swing ticket explains how others can be of support by switching to Apparel Online for their clothing needs.
• Alternatively, newsletters or other forms of promotional material can be provided for distribution.
• All these swing tickets, flyers, newsletters etc will have a 'code number' identifying the organisation which will benefit.
• Online purchasers enter the code number when they complete their online sale. A percentage (usually 5%) of the pre GST value of that sale is credited to the account of the 'benefiting' organisation for future purchases.
• Schools, clubs or teams are welcome to get a head start by promoting the program prior to placing their initial order.

• The products must be returned to our physical address within seven (7) working days from the delivery date.
  Return to: Apparel Online, 12a Gibraltar St, Howick 2014, Manukau City.
• The products must be in identical condition to that of which they were shipped and in the same packaging as received (including tags attached to the products).
• Products cannot be returned once they have been customised in any way, including being embroidered or screen-printing.
• In the unlikely event that you have received a product with a fault or a product that you did not order, please return it to us and we will replace or credit you and reimburse you for reasonable postage of the products back to us.